Conflict management

About the course

Hand on heart - very few of us, if any, like conflict!

But, contrary to popular belief, a properly managed conflict can actually lead to a better and stronger relationship that would not have been possible without the conflict.

What do you learn?

Most of us try to avoid conflict as much as possible to protect ourselves from the perceived discomfort of conflict. Unfortunately, this often leads to our own compromises and, as a result, increased frustration with the other party. Right up until the day you cannot take it anymore and all the built-up frustrations come flying towards the person in question, now completely out of proportion.

Sound familiar?

At Ponto Group, we believe that there is a much better way to manage and resolve conflicts. A way that brings the parties closer together - simply a method that instead builds a bridge and allows you to create stronger bonds if desired.

The course goes through different personality types and how to best deal with them in a conflict situation as well as techniques to use to constructively move forward in a conflict and find solutions.

By the way, did you know that Ponto is Esperanto and means bridge?

For whom?

This course is mainly aimed at those who are interested in how to handle conflicts in a business context . For those who want to learn how to get the parties in a conflict to find new ways and see solutions instead of escalating the conflict.